Privacy Policy

Last Updated: January 15, 2026

At PizzaPizza, we take your privacy seriously. This isn't just legal boilerplate — we actually care about how your information gets used. This policy explains what data we collect when you interact with our culinary masterclasses, why we need it, and what rights you have. We've tried to keep the legalese to a minimum because nobody enjoys reading privacy policies written like court documents.

Who We Are

PizzaPizza operates culinary masterclasses from our location at 705 Saint-Catherine St W, Montreal, QC H3B 4G5. We're a Canadian business subject to Canadian privacy laws, specifically the Personal Information Protection and Electronic Documents Act (PIPEDA). You can reach us at contact@pizzrapzza.com or (905) 637-8283 if you have questions about anything in this policy.

Information We Collect

We collect different types of information depending on how you interact with us. Here's what that actually means in practice:

When You Book a Class

Your name and contact details (email, phone number)
Dietary restrictions or allergies — this one's pretty important for obvious reasons
Payment information, though we don't store full credit card numbers ourselves
Emergency contact information for in-person classes
Class preferences and scheduling details

When You Browse Our Website

Basic usage data like IP address, browser type, and pages visited
Cookies that help the site function properly (more on those below)
Time spent on different pages and which links you click
Device information to make sure the site displays correctly

When You Contact Us

Whatever information you choose to share in emails or messages
Records of our conversations to help us provide better service
Feedback and reviews you submit about classes

How We Use Your Information

We're not in the business of collecting data for its own sake. Everything we gather serves a specific purpose:

Purpose	What This Means
Class Management	Confirming your booking, sending reminders, managing dietary requirements, coordinating schedules
Payment Processing	Charging for classes, issuing receipts, handling refunds when necessary
Communication	Answering questions, sharing class updates, sending recipes from classes you've attended
Service Improvement	Understanding which classes are popular, what times work best, how to make the experience better
Legal Compliance	Meeting tax requirements, responding to legitimate legal requests, protecting against fraud

Marketing Note: We'll only send you promotional emails about new classes or special events if you've explicitly opted in. You can unsubscribe anytime — there's a link at the bottom of every marketing email.

Who We Share Information With

We don't sell your data. Period. But we do work with some other companies to run our business:

Payment Processors

We use established payment services to handle transactions securely. They see your payment details, but they're bound by strict security standards (PCI-DSS compliance, if you're into acronyms).

Email Service Providers

To send class confirmations and updates, we use email platforms that store your email address and name. They're not allowed to use this information for their own purposes.

Booking System

Our scheduling software holds your booking information and preferences. This helps us manage class capacity and send you reminders.

Analytics Services

We use website analytics to understand how people use our site. This data is aggregated and anonymized — we can see that 50 people visited the pizza masterclass page, but not who those specific people were.

If we're ever legally required to share your information (court order, regulatory investigation, etc.), we will. But we'll notify you first unless we're prohibited from doing so.

Your Privacy Rights

Canadian privacy law gives you real control over your personal information. Here's what you can actually do:

Access Your Data

You can request a copy of all personal information we have about you. We'll provide it in a readable format within 30 days.

Correct Inaccuracies

If something we have on file is wrong, let us know. We'll update it promptly. This is especially important for dietary restrictions.

Request Deletion

You can ask us to delete your information. We'll do it unless we have a legitimate reason to keep it (like tax records or unresolved disputes).

Withdraw Consent

If you previously agreed to marketing communications, you can change your mind anytime. This won't affect essential communications about classes you've booked.

Data Portability

You can request your data in a format that lets you transfer it elsewhere. Think of it like changing phone carriers but for your cooking class history.

File a Complaint

If you think we've mishandled your data, you can complain to the Privacy Commissioner of Canada. We'd prefer you talk to us first so we can fix it, but you have that right.

To exercise any of these rights, email contact@pizzrapzza.com with "Privacy Request" in the subject line. We'll need to verify your identity before making changes, which usually means confirming your email address or booking details.

How We Protect Your Information

Security isn't just about having the right technology — though we do use industry-standard encryption and secure servers. It's also about how we handle data day-to-day:

Our website uses SSL/TLS encryption (the little padlock in your browser)
Payment information goes directly to payment processors — we never see your full card number
Access to customer data is limited to staff who actually need it
We regularly update our systems and software to patch security vulnerabilities
Physical records are stored securely at our Montreal location
Staff are trained on privacy practices and sign confidentiality agreements

No system is completely bulletproof. If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened, what information was involved, and what we're doing about it.

Data Retention

We don't keep your information forever. Here's our general approach:

Type of Data	How Long We Keep It	Why
Booking Information	3 years after your last class	Tax requirements, dispute resolution, understanding customer patterns
Payment Records	7 years	Required by Canadian tax law
Marketing Preferences	Until you unsubscribe or request deletion	To respect your communication choices
Website Analytics	26 months	Understanding long-term trends in site usage
Email Correspondence	2 years after the conversation ends	Reference for ongoing customer relationships

After these periods, we either delete the information or anonymize it so it can't be connected back to you. Some aggregated, anonymized data might be kept longer for statistical purposes.

Cookies and Tracking

Our website uses cookies — small text files stored on your device. Some are essential for the site to work, others help us understand how people use it.

Essential Cookies

These make the website function properly. They remember your session, keep you logged in, and store your booking progress. You can't really turn these off without breaking the site.

Analytics Cookies

These tell us which pages are popular, how long people stay, where they click. The data is anonymous and helps us improve the site. You can disable these through your browser settings.

Your Browser Controls

Most browsers let you control cookies through their settings. You can block all cookies, delete existing ones, or get notified before a cookie is set. Just know that blocking essential cookies will make parts of our site unusable.

Children's Privacy

Our classes are designed for adults. We don't knowingly collect information from anyone under 16. If a teenager wants to attend a class, we need a parent or guardian to book on their behalf and provide consent. If we discover we've accidentally collected information from a child, we'll delete it immediately.

International Data Transfers

We're based in Canada, and we try to keep your data within Canadian borders. However, some of our service providers (like payment processors or email platforms) might store data on servers in other countries, typically the United States. When this happens, your information is still protected by this privacy policy and by contractual agreements with those providers. Canadian privacy law continues to apply regardless of where the data physically sits.

Changes to This Policy

We might update this policy occasionally as our business grows or privacy laws change. When we make significant changes, we'll email you if we have your contact information. We'll also update the "Last Updated" date at the top of this page. It's worth checking back periodically, though we promise not to make major changes without telling you first.

Third-Party Links

Sometimes we link to other websites — ingredient suppliers we recommend, cooking equipment retailers, food blogs we admire. This privacy policy doesn't cover those sites. They have their own policies, which you should review if you visit them. We try to only link to reputable sites, but we can't control their privacy practices.

Questions or Concerns?

If anything in this policy is unclear, or if you want to exercise your privacy rights, get in touch:

Email: contact@pizzrapzza.com

Phone: (905) 637-8283

Mail: 705 Saint-Catherine St W, Montreal, QC H3B 4G5

We aim to respond to all privacy inquiries within 5 business days.